You worked hard to find prospective clients and even harder to sign them as your client. How long can you keep them? Will you develop the relationship currency to earn their generous referrals to you and your firm?
As you work through the Keep Your Clients module, you’ll learn how to implement and nurture client relationships that can last a lifetime. You’ll also learn the secrets that can lead to endless referrals.
1. How to Implement Your Services for Immediate and Lasting Impact
You’ve earned the opportunity to serve a new client. What will you do now to strengthen your relationship and build on it for immediate and lasting impact? Learn the levels of service and how to delight your clients with the unexpected that goes above and beyond what you have promised to deliver.
2. How to Continuously Nurture Relationships
It’s easy to pay less and less attention to an established client, especially after you’ve delivered the services you’ve agreed to provide for their current challenge. You need systems and processes that ensure you not only stay connected with former clients, but also continue to develop and nurture your relationship for future opportunities.
3. How to Generate Endless Referrals and Lifelong Relationships
Nothing is stronger than a client referral to a qualified new prospect. But those referrals don’t just happen … you must remind your clients to think of you when they are meeting great prospective clients for you. You’ll learn how to stay “top of mind” with your clients as well as the secret to turning your clients in referral machines for your firm.